Policies
I understand that life doesn't always go according to plan! My aim is to make scheduling as flexible as possible while respecting the time we set aside for our sessions.
Please give at least 24 hours' notice if you need to cancel or reschedule a session. With sufficient notice, your session credit remains available for another booking, subject to availability.
Cancellations or rescheduling requests made less than 24 hours before a session will normally count as a used session.
If you don't attend a session and haven't contacted me, the session will count as used. I'll wait up to 10 minutes before considering the session missed.
I understand that genuine emergencies happen. If illness or an unforeseen situation prevents you from attending, please let me know as soon as possible. I'll do my best to find a reasonable solution.
If I need to reschedule, I'll give you as much notice as possible and arrange a replacement session at a mutually convenient time.
Thank you for respecting our time together. Consistency helps us make the most of your learning experience!
